This policy explains refunds and cancellations for FundReady SA digital products. It forms part of our Terms of Service.
Digital products — please read before buying
Our products are instant digital downloads. Under South African law (the Electronic Communications and Transactions Act), the automatic 7-day cooling-off right for online purchases does not apply to digital products once you have begun downloading or accessing them. Because our files are delivered immediately, we ask you to choose carefully — check the product description and the free preview before you buy.
Our promise: faulty or inaccessible files
Your purchase is protected. If, within 7 days of purchase, your files:
- fail to download, or
- are corrupted, won't open, or are the wrong files,
then email us at support@fundready.store and we will fix the problem or give you a full refund. This is our commitment on top of your statutory rights.
When refunds are not available
Because the products are digital and delivered instantly, we generally cannot offer refunds simply for change of mind after you have downloaded the files, or because you did not achieve a particular outcome (for example, a funding or tender application that was unsuccessful). This does not affect your rights in respect of faulty files above, or any non-excludable rights under the Consumer Protection Act.
Cancellations
Our products are once-off purchases with immediate delivery, so there is no ongoing subscription to cancel. If a recurring/membership product is offered in future, you will be able to cancel it at any time from your account or by emailing us, and cancellation stops future billing (already-billed periods are not pro-rated unless the law requires it).
How to request a refund or report a problem
- Email support@fundready.store within 7 days of purchase.
- Include your order/reference number and the email used at checkout.
- Describe the issue (a screenshot helps). We aim to reply within 2 business days.
Approved refunds are processed back to your original payment method via Paystack, usually within 5–10 business days depending on your bank.
Chargebacks
If you have a problem, please contact us first — we resolve almost everything quickly. Raising a bank chargeback without contacting us may delay resolution.
Contact
FundReady SA · support@fundready.store